Make human takeover part of the workflow
AI-assisted replies should not remove the vendor's ability to step in. Conversation state tracks when the application should hand control to a person.
Index of work08 / 10
WhatsApp sales assistant
AutoDM
AutoDM is a prototype for WhatsApp-based commerce. It gives a vendor a dashboard for catalog and conversation activity, with AI-assisted responses and explicit paths to orders, payment links, and human follow-up.
- Role
- Product engineer · implementation ownership
- Engagement
- Personal product
- Timeline
- September–October 2026
- Status
- Prototype
(01) The problem
Vendors need help answering repeated product questions while retaining control of conversations and orders.
(02) What I worked on
- 01
Vendor workspace
Built a dashboard for merchant setup, catalog management, conversations, and orders.
- 02
WhatsApp integration
Implemented Meta Cloud API messaging and Embedded Signup integration points for connecting business accounts.
- 03
Structured AI assistance
Used Gemini responses in structured reply, order, and escalation flows so the application can act on a defined outcome rather than an unparsed free-form answer.
- 04
Human handoff and follow-up
Added conversation state and handoff controls so a person can take over when the automated path is unsuitable.
- 05
Billing and payment links
Connected Paystack billing and payment-link paths to the product's subscription and commerce workflows.
(03) Engineering decisions
Use explicit structured outcomes
Structured reply and escalation data gives the backend clearer signals for whether a message should answer a question, begin an order, or route to a human.
(04) Delivery & status
Where it stands.
An implemented product prototype. Provider approvals and commercial operation are not claimed.
- This is a prototype, not a commercially launched product.
- Provider approvals, customer adoption, AI accuracy, and autonomous end-to-end operation have not been established.
(05) Technology
- C#
- .NET 10
- Next.js
- TypeScript
- PostgreSQL
- WhatsApp Cloud API
- Gemini
- Paystack